Find out what it’s like to have Meriplex as your cloud, intelligent WAN, cybersecurity, and managed service provider.
Meriplex has been a trusted advisor and partner for Golden State Bank for almost 10 years. I can always depend on the team at Meriplex to offer informed recommendations on improvements and solutions to our existing IT issues. They understand our process and can seamlessly integrate with bank core platforms, as they continuously stay on top of financial services technology trends, evolve with the changing technology landscape, and understand the regulatory and compliance requirements for the banking industry. They are a true value addition to our organization and growth. Meriplex always puts their clients first, as the help desk team goes above and beyond to ensure our staff’s needs are met. Their senior engineers are top notch in their expertise and take a proactive approach to work, and we have never had an issue with response time to ensure our issues are resolved quickly.
I see Meriplex as an extension of our bank’s IT department; not only IT, but everything incorporated into that realm, such as information technology, information security (particularly with cybersecurity), support and delivery, and really administering the whole program in its entirety. I partner with Meriplex because they are the advisers in this area; they are the experts. I’m not going to pretend that I am the expert, because I don’t know what I don’t know. Outsourcing to Meriplex really does strengthen our overall program and our posture when it comes to maturity in the IT information security space. Honestly, information technology and information security never sleeps; it is 24/7, and that is a lot of pressure to have on someone in management. Knowing that someone is taking on that role and they have your back; to me, that is the biggest comfort of it all.
Meriplex as an organization really meets where our strategic plan is going, and they continue to be there for us. They continue to bring information and trends in the industry, and I can always—literally—I can always rely on them.
Before Meriplex, we were lacking good support as far as our help desk was concerned, as well as our infrastructure support, and just having that IT knowledge base available. We’ve been very happy with Meriplex since we started working with them. Moreover, they’ve helped us prepare for the future and for cybersecurity threats that are on the horizon, as well as in many other ways. Their response time has been excellent. We’re very happy with their service. With Meriplex, it’s like they’re right there in the office next door. I can pick up a phone and call the technicians assigned to our account and they assist us very quickly. We do have our internal IT staff with two members who provide hands-on support, but most of the time with any of our systems, Meriplex can remote in and fix the issue. With the cost of salaries and benefits compared to an MSP like Meriplex, Meriplex is an option you should seriously consider. You have the help desk, network engineers, and various levels of technical knowledge all available to you. This is very valuable versus paying for a staff of five people with those different levels of knowledge. It’s quite a huge cost savings when you look at it from that perspective.
Outsourcing to Meriplex has helped us stay focused on our core business, avoiding the distractions of complex IT decisions. Meriplex provides management of technology risk due to their explicit knowledge in the industry, specifically in the areas of security and compliance issues. They are familiar with our technical environment and provide knowledgeable and timely recommendations for updates/upgrades as needed. They reduced costs while improving the overall IT experience for our community bank. They are attentive in providing quick responses, and thorough when working with us to resolve issues. Meriplex is a great partner because they listen to us!
We’re a small bank, and we don’t have an IT budget per se to have a person on staff; therefore, Meriplex acts as our internal IT. Moreover, with regards to cutting costs, we have three locations—one branch, but three locations. Two of the locations are remote, and one had an onsite person, but we were trying to cut costs and realized we could do that by not having an onsite person. The other two locations can function with a remote tech person and so can the branch. It’s been almost a year since we did that and it worked out fine. The ability to phone in or send an email is really nice. We have had a good partnership with Meriplex. Recently, some of our personal PCs were down for days because we had two types of software that did not talk to one another properly. Therefore, we removed McAfee to install Webroot and McAfee left behind a trail that took days to figure out. I appreciate the effort Meriplex put in to get it resolved, as they were hands on deck for 24/7 until it was resolved.
US Metro was searching for an IT provider to transform our IT to meet our growing needs. Thank goodness our community bank selected Meriplex. Their performance continues to meet and even exceed our expectations. They have a great understanding of community banking and provide exceptional consulting services. The migration process is something I can mention because it was very successful. We didn’t have any challenges during the change. Working with the previous managed services provider, we couldn’t get documentation and reviewed compliance items. Therefore, there was a lot of project involvement because I had to run multiple branches or wings. So as time went by, I felt like a lot of things just passed without complete control. However, as soon as we signed up with Meriplex, all of those migration processes were very successful, without any challenge, and the backup solution and server management was very successful as well. In addition, we feel very safe about the way we have been working with Meriplex. Now we are looking into modern technologies, as well as co-location and migration. It will be very exciting to work with Meriplex.
Meriplex’s commitment to providing 24-hour availability, offering expertise and assistance for small to large problems at any hour, has been a huge benefit to our company.
Based upon our experience with Meriplex’s quick response time on tickets, their scalable support options, and the years of expertise they have on staff, I would recommend Meriplex to any company needing an IT firm.
Meriplex is not just our vendor—they have been a real partner to Mission Bank. They are truly a part of our team. Meriplex is adaptive to any changes that are necessary and responsive to our needs and requests. They provide reasonable solutions that are both effective in the present as well as foundational for the future. The ability of Meriplex to address the ever-changing cyber and regulatory environment ensures that our bank and our customers’ information will be safe and protected.
I have tremendous peace of mind not having to worry about our bank network’s uptime as it is being monitored 24/7 by dedicated staff at Meriplex. Meriplex exceeds the competition in their overall standard of excellence, as they are more proactive, accountable, and conscientious than any other firm we had used previously.
The relationship that Meriplex has with our team has been the biggest benefit to our company. They are great listeners, and because they partner with us, they know how we like our network to run. They give suggestions and work with our team to come to an end result that fits our bank’s needs. They will not put their name on something if they do not feel it is good for our company, and we could not ask for a better extension of our IT department.
We trust Meriplex’s judgment on security products to keep our bank safe from all types of IT related threats. We are very happy with the services they recommend and feel safe with the products they have in place.
Our bank was seeking a Virtual Chief Technology Officer service with depth, professional diversity, and flexibility. Meriplex provides each of those things. I am constantly impressed with how they listen before they speak and follow through with what they say they’re going to do. Making the decision to go with Meriplex has allowed me to sleep at night. I know that the oversight of our bank’s information technology and cybersecurity is safe in the hands of Meriplex.
The Meriplex support team provides courteous and speedy resolution of technical issues for the end user, which exceeds the service we experienced from other companies in the past. In a world of ever-changing technology, having Meriplex behind us significantly reduces the concern and burden of IT management.
The benefits of partnering with Meriplex have been numerous and far-reaching. We have been with Meriplex for many years. Initially, so much needed to be organized and brought up to speed that we could not have done it without them. Through the years, Meriplex has been there for us during many critical situations. They supported us during a core conversion, assisted us through two hurricanes, and provided us with valuable information and resources to stay compliant with examiners. They consistently anticipate changes and needs based on the IT environment and partner with us to strategize and implement solutions that work within our budget. We have a close relationship with Meriplex that is vital in terms of our efficiency and productivity. In addition, it has been enjoyable because of their friendly, supportive, accessible, and responsive employees.